• DISCOVER OUR SPRING-SUMMER 2024 COLLECTION

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  • FREE DELIVERY WORLDWIDE ON ORDERS OVER 300€​

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  • CONTACT OUR CUSTOMER SERVICE DEPARTMENT ON +33(0) 1 47 93 08 85

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Frequently asked questions

What are the delivery cost and delivery time ?

Invoicing for delivery depends on the amount of your order and your country of delivery.
Depending on the products ordered and as indicated on each product sheet, the order preparation time may vary between 48h and 72h (for products not in stock), to which must be added the 72h delivery time.

For all orders delivered in France, delivery is free for orders over €150.
You can also choose DHL for secure delivery.

DHL = €19.99

For orders over 700€ in France, delivery is offered by DHL.

Details of delivery rates and conditions can be found in our General Terms and Conditions of Sale.

Is online payment fully secure ?

All your order and payment data are sent in encrypted form via SSL protocol from your computer to the electronic payment terminal of our banking partner.

You can check the security system by placing a closed padlock at the bottom of the page, a security symbol. You can therefore pay online with complete peace of mind.

How can I track my delivery in real time ?

As soon as your order leaves our warehouse, you are immediately informed by email.
This message will also inform you of the number of your parcels as well as a link to the online tracking of your order. Click on this link to see in real-time where your package is.

You can also find this number on the details of your order in your "My Account" space, allowing you to see the stages of processing.

What is the deadline for returning a product ?

If you are not completely satisfied with one of our products, you may return any item purchased on our site within 30 days of the date of receipt of your order, without having to justify it, provided that the product is in perfect condition (see General Terms of Sale). Except for products made to your specifications (e.g. products sold by the meter) or personalized, whether made up or not, which cannot be the subject of a right of withdrawal on your part under Article 121-20-2 of the Consumer Code.

For this return, we invite you either to consult our answer to the question "I wish to return all or part of my order" or to contact our SWEET PANTS Customer Service so that depending on the method of shipment of your product, they can guide you on the most appropriate procedure to implement.

For more details on the application of these different services, we invite you to consult our General Conditions of Sale.

How to use my promo code ?

The promotional code must be entered in the field "I benefit from a promotional code", present below the amount of the order, at the time of filling your basket and before the validation of your order. Indeed, once your order has been validated, it is not possible to credit the commercial advantage associated with a promotional code. This one would then be definitively lost.

Furthermore, we strongly recommend that you finalize your order immediately after entering your code to avoid any malfunction that would cause you to lose the benefit.

If you would like to be kept informed of all the "good deals" on SWEET PANTS products, do not hesitate to subscribe to our Newsletter.
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