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GENERAL TERMS OF SALE

ANY COMMAND INVOLVES THE VALIDATION OF OUR GENERAL TERMS OF SALE.

INFORMATION CONCERNING THE SELLER

The site sweet-pants.com is managed and exploited by the company sweet-pants.com, the SARL in the share capital of 30 000€.

CONTACT INFORMATION

SWEET PANTS

PARC SWEN
108 AVENUE LOUIS ROCHE
BATIMENT C HALL 209
92230 GENNEVILLIERS
FRANCE
Téléphone +331.47.93.08.85
RCS NANTERRE : 800 418 857
Numéro de TVA : FR49 800 418 857
Numéro SIRET : 800 418 857 00010

ARTICLE 1 : APPLICATION

Any command involves the whole support and without reserve of the customer in the present General terms of sale.

ARTICLE 2: PRODUCTS AND AVAILABILITY

sweet-pants.com offers to the sale of articles of ready-to-wear clothing and fashion accessories

sweet-pants.com guarantees the authenticity of the products which she proposes in the sale.

The offers of products and prices are valid as long as they are visible on the site, and it until exhaustion of the stock.

If however the customer would have placed order of an unavailable product sweet-pants.com makes a commitment to prevent it by email or by telephone.

In case of flow of the amount of a command concerning an unavailable product, sweet-pants.com makes a commitment within 10 days to pay off the customer.

In case of stock shortage of one of the products of a command containing several products, sweet-pants.com sends the rest of the command.

Products proposed in the sale are presented.

Special customization (product with transfer):

  • Payment for this item is made on the day of the order.
  • Any item sold as part of this collaboration will not be returned or exchanged.
  • Delivery for these products may take 1 to 2 weeks.
  • A certificate will be given to you when you withdraw your product.
  • Over time, this visual is likely to crack naturally for a vintage look.
  • This is a desire on our part to make this product even more authentic.
  • Wash inside out at 30 ° and do not tumble dry.

ARTICLE 3: COMMAND

Any command of the customer can have passed on-line on the web site www.sweet-pants.com.

ARTICLE 4: PRICE LISTS

Price lists indicated on the online shop of sweet-pants.com get on inclusive of all taxes (TTC).

When the customer validates the order by selecting a method of payment, the sale is concluded. If the price of a commanded article falls afterward, we can compensate on no account the customer according to the commercial law. We shall not can, either to demand to the customer a higher price list, if the prices came to increase.

ARTICLE 5: DELIVERY

We make a commitment to deliver the goods commanded on the site www.sweet-pants.com for the deadline, expressed in working days (example: 72h means 3 working days), which will be posted in the summary of your command.

For Chrono Relais deliveries, we guarantee delivery in 24 hours in the Relay Chrono of your choice.

The delivery deadline roams as from the reception of your payment. In case of overtaking of the deadline of delivery of more than seven days, unjustified by a case of absolute necessity, you can ask for the resolution of the sale in the conditions planned in the article L.114-1 of the Code of the consumption and obtain the refund of the already paid sums.

During sales and other promotions, delivery times are likely to be extended.

In case of delivery by COLISSIMO, if the parcel can not be delivered due to absence, the package will be put in the closest post office to the delivery address and, in this case, the buyer will be informed by mail by the carrier.

The products are delivered to the address indicated during the ordering process. Please check the delivery address before an order validation.

For metropolitan france

Colissimo suivi :the amount of shipping is € 7.90 per order.
Chrono relais : the amount of the costs of port is of 4.90 € by order.
Deliveries fees are offered for any order than or equal to 150 €.

For international (colissimo international):

Deliveries fees are offered for any order than or equal to 200 €.

ARTICLE 6: INVOICING

For every delivery, sweet-pants.com issues an invoice the day of the sending of products, making a reference with order and to ordered articles.

ARTICLE 7: PAYMENT

Any payment is made with order, is:

1. BY CREDIT CARD:/

At the time of settling his purchases, the customer is automatically managed towards the secure server of our bank or Paypal. He can then type his number of bank card in complete safety: its number is coded before being sent towards the server of our Bank. The address in http in his sailor will confirm him the encryption of the data. The flow will be actual only at the time of the expedition and it after control of our partner Paypal.

2. BY PAYPAL:

The customer connects in his account Paypal in assistant of his identifiers and password, he will then be produced on his account Paypal according to the terms of payment which he will have defined in his account Paypal.

PAYPAL order analysis system The information related to your order is the subject of an automated data processing whose responsible is PAYPAL This automated data processing has the purpose of defining a level of analysis of a transaction and fight against credit card fraud.

PAYPAL and the merchant from whom you make your purchase are the recipients of the data related to your order. The non-transmission of data related to your order prevents the realization and analysis of your transaction.

The occurrence of an unpaid due to the fraudulent use of a credit card will result in the registration of details in connection with your order associated with this unpaid within a payment incident file implemented by PAYPAL. An irregular declaration or an anomaly may also be the subject of a specific treatment.

ARTICLE 8: RETURN OF PRODUCTS

According to the article L.121-20 of the Code of the Consumption, our consumer customers have a deadline of seven true days as from the reception of the properties to exercise their right to withdraw without having to prove motives or to pay of penalties, except the expenses of return.

If the items ordered does not meet your expectations, you have the opportunity to exercise your right of withdrawal, within 30 days of receipt of your order.

In order to make a return, here is the procedure to follow:

Go to your SWEET-PANTS account to get your return document  and your return label.

Log-in to your account and go to the "Orders & Returns" tab.
Select the corresponding command
Click on the "Return Products" tab.
Select the items to return, the quantities and the reason for the return (to facilitate the processing of your return by our teams), then click on "Continue".
Once your request is validated, you will receive a confirmation email and you will be able to print your return document and your return label which will be available in your customer account.

To know: The exchanges are not possible. We will refund the returned items


PREPARE THE PACKAGE:

Items to be returned must be intact, in perfect condition for resale with all labels and preferably in their original packaging. After carefully preparing your package, slip inside your return document, then paste the return label on your package. Attention free return only in France.

You can return multiple orders in the same package. Simply stick a return label on the outside of your package and put all the good returns inside.


RETURN THE ARTICLE

Depending on the chosen delivery mode:

At home: you can leave your package at a post office.
Relay Chrono: to be deposited in the same post office
In all cases we advise you to keep the packing slip stamped by the post office or signed by the merchant as proof of sending.

If you are returning a product from another country, please return your products at your expense to the following address :

SWEET PANTS
Parc Swen lot 209
108, avenue Louis Roche
92230 Gennevilliers


THE REFUND  TERMS

The refund of items ordered online can only be made if the items are returned to the warehouse in the condition in which they were sold within 30 days of the date of delivery. All items returned for a refund after 30 days will not be refunded and will be returned. You will be refunded within 15 working days after receipt of your package. You will be able to follow directly the routing of your return in your space customer or on the site collisimo.fr or chronopost.com (check the sites)

You will receive a confirmation e-mail once the refund has been made.

The Products must be accompanied by all their accessories. As part of this right of withdrawal, returned Products that are incomplete, damaged, soiled or washed, sweet-pants.com can refuse to refund the returned products, or to apply a discount to the amount of the refund.

If the above conditions are fulfilled, sweet-pants.com will reimburse the Buyer, within 7 working days maximum from the date of receipt of the parcel by sweet-pants.com, the sums paid by the buyer.

It is up to him to keep all the proofs of this return. sweet-pants.com therefore advises the Buyer to return items by registered postage or recommended type COLISSIMO or by any other means to provide proof of reshipment. These shipping receipts must include the following information: consignee address, shipping date, order number and parcel number.

ARTICLE 9 : LIMITATION DE RESPONSABILITÉ

www.sweet-pants.com is subject to an obligation of means to the customer.

It is expressly agreed that any disruption in the provision of the service for any reason whatsoever, any outside intrusion or infection by a computer virus, shall not be the responsibility of sweet-pants.com.

In case of dissatisfaction of a customer for any reason whatsoever, he will not be able to claim any compensation other than the reimbursement of his order.

ARTICLE 10: DISPUTES

The contractual relations between us and our consumer customers are exclusively submitted to the French law.

According to Article L. 612-1 of the Consumer Code "Every consumer has the right to make free use of a consumer mediator for the amicable termination of the dispute with a professional. ". This refers to disputes of a contractual nature, relating to the execution of a contract of sale or supplies of services, between a consumer and a professional.

In case of difficulties, we invite you to contact our after-sales service beforehand.If your problem is not resolved, you can use the services of a mediator within one year from the receipt of your request by the after-sales service, with a view to the out-of-court settlement of the dispute.